Expectations of leaders
Standard 3: Safe workloads and case allocation
Develop workload and case allocation systems based on:
There is no standardised workload management system for social work due to differences in service structures across local authorities. Research shows workload systems are often developed locally, sometimes on an ad hoc basis, and can be inconsistent.
Some local authorities set limits on case numbers, while others prioritise:
Caseloads differ for social workers in adult services, children and families, and criminal justice. Complex cases add pressure and take longer. Remember, workload includes more than managing cases. Social workers have a range of additional tasks they need to do to support their work with families.
Rising service demand and higher thresholds for access to social care services have been indicated in recent surveys. Social workers often intervene at crisis points when needs are more complex.
Social workers often work unpaid overtime, skip breaks or work while unwell to make sure families get the support they need. These working conditions are unsustainable and harm health and effectiveness.
Workforce data from the Department for Education shows that, since 2022, the average caseload for social workers in England has gone down. This decline is partly due to the recruitment of new graduates from Step-Up to Social Work and the increase in social worker apprenticeships.
Reduced caseloads for permanent workers can happen when agency workers are used.
However this can also result in high turnover of agency workers and increased costs to the local authority. In September 2023, nearly 75% of children’s social worker vacancies were filled by agency staff. In adult social care, 10% of vacancies were filled by agency staff.
New rules on the use of child and family agency social workers will support employers in workforce planning. See resources to support employers to implement the statutory guidance.
Permanent social workers provide continuity of care. This is important to the people they work with. Effective workload management can help to retain permanent staff and can be a factor in persuading agency workers to convert to permanent contracts.
To meet this standard, make sure you:
This resource discusses important themes for meeting workload management standards. It highlights the benefits of fair workload and case allocation systems, developed collaboratively with practitioners and line managers, to ensure sustainable workloads.
Before creating an action plan, consider these questions:
Before developing an action plan, consider the following suggestions at each organisational level, there should be:
At the management level managers should:
At the practitioner level you should:
This is the list of research and evidence sources used to produce this section. Publicly available links are included.
Association of Directors of Children Services. (n.d.). Children’s Social Work Caseloads.
Baginsky, M., et al. (2010). Social Workers’ Workload Survey. Messages from the Frontline. Social Work Task Force.
British Association of Social Workers. (2022). BASW Annual Survey of Social Workers and Social Work.
British Association of Social Workers. (2022). Wellbeing and Working Conditions Briefing v3.0.
Community Care. (2017). Social workers working through illness to keep up with caseloads.
Community Care. (2018). Social workers think children’s services thresholds are rising, but directors don’t.
Community Care. (2022). Caseload Survey reported here Caseloads bigger, more complex and harder to manage, say children’s social workers.
Department for Education. (2023). Longitudinal study of local authority child and family social workers: Wave 5.
Department for Education. (n.d.). Children’s Social Work Workforce.
McFadden, P., Davies, H., Manthorpe, J., MacLochlainn, J., McGrory, S., Naylor, R., Mallett, J., Kirby, K., Currie, D., Schroder, H., Nicholl, P., Mullineux, J., & McColgan, M. (2024). Safe Staffing and Workload Management in Social Work: A Scoping Review of Legislation, Policy and Practice. The British Journal of Social Work, bcae014.
McFadden, P., Davies, H., Manthorpe, J., MacLochlainn, J., McGrory, S., Naylor, R., Mallett, J., Kirby, K., Currie, D., Schroder, H., Nicholl, P., Mullineux, J., & McColgan, M. (2024). Safe Staffing and Workload Management in Social Work: A Scoping Review of Legislation, Policy and Practice. The British Journal of Social Work, bcae017.
McNeish, D. (2017). What have we learned about good social work systems and practice? Children’s Social Care Innovation Programme Thematic Report 1. Department for Education.
Murphy, C., Turay, J., Parry, N., & Birch, N. (2024, March 28). What do child protection social workers consider to be the systemic factors driving workforce instability within the English child protection system, and what are the implications for the UK Government’s reform strategy? Journal of Social Work Practice.
Siebert, D. C. (2005). Personal and occupational factors in burnout among practicing social workers: Implications for researchers, practitioners, and managers. Journal of Social Service Research, 32(2), 25-44.
Social Work Scotland. (2022). Pause the National Care Service Bill for Further Work, Social Work Scotland Urges. Edinburgh, Social Work Scotland.
Wilkins, D. (2020). How social workers assess and manage risk in the context of COVID-19. Journal of Social Work, 20(6), 739-757.
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