This is a new service – your feedback will help us to improve it.

The current and future workforce increasingly values a healthy work-life balance. Flexible working options help attract employees especially in fields with skill shortages. In social work, lack of flexibility is a major reason for attrition, highlighting the importance of flexible work arrangements for retention. 

Flexibility helps practitioners manage stress, balance caseloads and reconcile their professional and personal commitments. It can allow practitioners to work during their most productive periods and adjust their schedules to accommodate service users’ needs.

Offering flexible working opportunities can be a powerful tool for attracting and retaining social workers, especially those with caregiving responsibilities. They also appeal to individuals seeking a career change by offering adaptable schedules and a better work-life balance.

Flexible options benefit people with disabilities, promoting a more inclusive work environment. Flexibility also supports phased retirement, allowing practitioners to gradually reduce their hours and responsibilities. 

Communicate the benefits of flexible working 

Highlighting the advantages of flexible working can enhance your appeal to potential candidates. You could highlight the advantages of flexible working, including how to: 

  • enhance work-life balance 
  • balance personal commitments 
  • flexible working options, such as remote work, flexible hours or part-time roles
  • manage caseloads 
  • enable self-care, reducing the risk of burnout 

Using testimonials will contribute to flexible working. You could share stories from current social workers who are benefiting from flexible arrangements. Provide detailed examples by using case studies. Finally, train your recruitment team. This will help ensure recruiters are knowledgeable about flexible working options. 

Recognising the challenges of flexible working 

Introduce flexible working recognising the challenges of social work organisations. Implementing flexible working in social work presents specific challenges that must be carefully assessed and managed. Service delivery is an important concern.

The urgent and unpredictable nature of social work requires maintaining continuity and quality of services despite changing schedules. Workload management is essential for success. Balancing flexible schedules with heavy caseloads is vital, as it ensures that service delivery remains consistent and effective. 

Safety and confidentiality are critical priorities. To protect both workers and service users, careful planning and robust security measures are necessary for maintaining confidentiality. Cultural and organisational norms can impede progress.

Many social work organisations have ingrained practices that prioritise traditional office-based work, making the transition to flexible working challenging. 

Resource allocation plays a significant role. Providing technology and support for remote work, including secure communication tools and access to service users’ records, is essential for effective implementation. 

Training and supervision require significant resources. Effectively training supervisors to manage and support social workers remotely can be resource-intensive, yet it is crucial for success. Equity and access must be ensured for all.

Providing equal access to flexible working arrangements for all social workers, including those with caregiving responsibilities or disabilities, is essential to avoid inequities. 

Team dynamics and support are essential for unity. Maintaining team collaboration and support when members are working in different locations or on varying schedules is crucial for overall effectiveness. 

Addressing these challenges requires proactive measures. Flexible working arrangements enhance the effectiveness of social work organisations rather than hinder it. Consider using careful planning, clear policies, and ongoing support.



The resources have been developed by Research in Practice in collaboration with DfE.
Published: 30 October 2024
Last updated: 30 October 2024