Quality improvement managers analyse the performance of social workers, teams and processes to ensure the delivery of high-quality social care.
Quality improvement managers are also referred to as performance improvement managers.
What you'll do
As a quality improvement manager you’ll:
- lead quality assurance initiatives and implement new policies to improve outcomes for children and families
- track the impact of initiatives to ensure continuous improvement
- carry out audits and reviews of policies and procedures to quality gaps
- analyse data and create reports for staff and senior leadership identifying trends and areas for improvement
- stay up to date with evolving regulations and the outcomes of local and national safeguarding reviews
- audit case records for quality assurance and to identify areas for improvement
- provide training and support to ensure staff understand and follow new policies and processes
- work with senior managers to prepare for inspections and develop learning from them
- collaborate with other departments and external organisations to develop and implement improvement initiatives
Skills and knowledge
You'll need:
- leadership and management skills to motivate a team of social workers and practitioners
- the ability to analyse complex information and make informed decisions
- interpersonal skills to communicate with a range of colleagues and partners
- the ability to understand trends from research and apply them to practice improvements
- knowledge of social work regulations to ensure services are delivered to a high standard
- knowledge of continuous quality improvement methods
- change management skills to ensure successful implementation of new initiatives
- the ability to stay up to date with best practice and new developments
- knowledge of child protection and welfare policies and procedures
How to become one
To become a quality improvement manager you must:
- have completed a degree, apprenticeship or graduate training scheme in social work
- be registered with Social Work England
- ideally have at least 5 years' experience as a qualified child and family social worker
- have experience leading a team and conducting performance management and supervision
- have experience designing and implementing quality assurance and improvement plans
Career paths and progression
With experience you could:
- progress into an advanced leadership role such as service manager or head of service
- move into a training and consultancy role and deliver training programmes to social workers
- become an expert in your specialist area of social work practice
You can develop your practice and leadership skills through the Social work leadership pathways programme.
Current opportunities
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